Upbase Operaciones Aéreas, with the objective of ensuring the safety of passengers and operational staff, reserves the right to provide, limit, or interrupt flight, transportation, food, and/or any other contracted service in the event that a passenger omits or refuses to follow the crew’s instructions.

General Recommendations

• All data provided at the time of booking (name, flight date, weight, health conditions, etc.) must be truthful, complete, and accurate. Any false, incomplete, or incorrect information will be the sole responsibility of the passenger.
• Upon receiving your boarding pass, carefully review the information: number of passengers, appointment date and time, included services, and reservation code. In case of discrepancies, contact your sales advisor or the contact number provided by Upbase Operaciones Aéreas.
• You may complement your experience with available additional services.
• One day before your flight, prepare everything necessary to arrive on time. Only 10 minutes of tolerance are granted after the time indicated on your pass.
• Present your printed or digital boarding pass along with an official ID that matches the registered name. Before the flight, any outstanding balance must be settled.
• Consider that the complete process (transportation, check-in, aircraft preparation, flight, subsequent transfer, certificate delivery, photo review, and breakfast if included) takes approximately 5 hours.
• Keep your valuables with you at all times.
• Carefully follow all safety instructions provided by the pilot and Upbase Operaciones Aéreas staff.
• Use your camera or mobile device with caution during the flight.
• The company is not responsible for lost or forgotten items at the facilities.

Clothing Recommendations

• Wear comfortable footwear (sneakers, boots, or flat shoes) and appropriate clothing such as jeans, sweatpants, shorts, or sweatshirts.
• Skirts, dresses, high heels, tight or restrictive clothing are not recommended.
• Sandals, flip-flops, or similar footwear are not allowed.
• Use sunscreen and a cap or hat at your own responsibility.
• Backpacks, suitcases, or bulky items are not allowed on board. You may leave them in your vehicle or in the facility lockers.

Restrictions

The following individuals may not participate in the flight:

• Pregnant women.
• Children under 4 years old or persons shorter than 1.20 m.
• Persons with epilepsy.
• Persons with blood pressure problems.
• Persons with recent fractures or injuries.
• Persons with cardiorespiratory diseases.
• Persons weighing more than 140 kg.
• Persons with recent surgeries or spine/knee problems.
• Persons with chronic disorders (such as vertigo or fear of heights).
• Persons under the influence of alcohol or substances (no refund will be granted).

Note: In any case where, at the discretion of Upbase Operaciones Aéreas staff, there is a risk to the passenger’s safety, other passengers, or the crew, access to the activity may be denied.

Additionally:

• Smoking is prohibited in the take-off area, during the flight, and upon landing.
• Minors must be accompanied by an adult and be able to follow instructions.
• The use of “selfie sticks” or leaving objects outside the basket is not allowed.

No Show

• If you do not show up on the date and time indicated on your boarding pass, you will lose the right to a refund or rescheduling.
• Notices given less than 12 hours before the flight are considered no show.
• No adjustments to the number of passengers are allowed on the day of the flight; if you booked for more people, the total will be charged even if not all attend.
• In case of no show, a new reservation must be made.

Cancellations

Cancellation Due to Weather

• If the flight is canceled due to adverse weather conditions (dense fog, prolonged rain, winds over 20 km/h), it may be rescheduled at no cost within our facilities, subject to availability.
• Rescheduling applies only to the flight; it does not include previously used additional services.
• When rescheduling, the cost of additional services used during your visit must be covered.
• If rescheduling is not done at the facilities, you must contact the official phone numbers or emails of Upbase Operaciones Aéreas. You will have 3 months to reschedule. After this period, no refund or obligation to provide the service will apply.
• If you cannot fly again within the following months, you must cover the cost of additional services used to proceed with the cancellation, and the remaining balance will be refunded to the original payment method.

Cancellation Due to External Reasons

• No full refund applies for reasons external to Upbase Operaciones Aéreas (political events, government measures, natural disasters, transportation impediments, etc.).
• A 35% penalty applies if the cancellation is made at least 72 hours in advance.
• Cancellations outside this period will incur the full charge of the reservation; transferring your pass to another person is recommended.
• All cancellations must be made with your advisor or by phone during business hours.

Flight Date Changes

• Changes must be requested at least 72 hours in advance.
• Reservations made within the 72 hours prior are not eligible for changes.
• The new date is subject to availability and may not exceed 3 months after the original date.
• Only two date changes are allowed.

Transportation

• The service may be shared or private depending on the contract.
• Departure point, schedule, and details will be confirmed by Upbase Operaciones Aéreas logistics staff.
• Transportation does not pick up at private residences or Airbnb.
• If you are not present at the indicated time, you will lose the service without refund and must arrange your own transportation.
• Upbase Operaciones Aéreas is not responsible for forgotten items in the vehicles.
• In shared transportation, you must wait for additional passengers as needed.
• Return points may vary due to road closures or other external factors.

Flight Conditions and Schedule

• The flight depends entirely on wind conditions; each experience is unique.
• The pilot will decide if take-off is safe and will choose the landing area.
• Flight duration is approximate; a specific route is not guaranteed, and a shorter flight for safety reasons does not entitle a refund.
• Schedules are subject to change.

Payments and Invoicing

• Online payments will be processed by the provider authorized by Upbase Operaciones Aéreas.
• The boarding pass may be updated by the company before and after purchase to improve the experience and reduce errors.
• For groups of 20 or more, payment must be completed at least 3 business days in advance.
• If paying in foreign currency, the exchange rate of the day will apply.
• Cash and physical cards (not digital) are accepted at the facilities.
• Prices are expressed in MXN or USD, as indicated.

Invoicing

• Request your invoice on the same day of purchase by providing complete tax information.
• Products purchased at the facilities may be invoiced through the indicated portal.
• Invoices are not issued before or after the day of payment.

Promotions

• Promotions are not cumulative.
• Purchases with “Months Without Interest” (when the promotion is active) are made at the standard published price and do not apply with discounts or preferential prices.
• All promotions are subject to availability. It is recommended to confirm validity and space before booking.

Final Note

Content may contain variations, updates, and operational adjustments.
Upbase Operaciones Aéreas may modify these terms at any time without prior notice.