Frequently Asked Questions

Our package includes a hot air balloon flight of approximately 60 minutes, a welcome ceremony, participation certificates, photos and videos of the experience, and a celebratory toast upon landing.

Flights are usually held at sunrise, between 6:00 and 8:00 am, depending on weather conditions. The flight duration is approximately 60 minutes.

Yes, flying over Teotihuacan in a hot air balloon is very safe. We have certified pilots, regular balloon maintenance, advanced safety equipment, and full compliance with aviation regulations.

We recommend wearing comfortable, warm clothing, closed-toe sturdy shoes, a cap or hat, and sunscreen. Avoid loose accessories or clothing that could limit movement.

Clear or partly cloudy skies, light winds (under 15 km/h), and no rain or storms are required for flying.

No experience is necessary. Our team will provide simple instructions and accompany you throughout the experience.

Yes. Many people who are afraid of heights enjoy the flight, as the experience is calm and smooth. Our staff will be there to support and help you feel comfortable.

If weather conditions are not favorable, the flight will be rescheduled for the next available date or refunded—your safety is our priority.

Yes, we recommend booking in advance to secure your spot. You can book through our website, by phone, or at our office.

Please inform our team of any medical conditions or physical limitations. We will adapt the experience as much as possible to ensure your safety and comfort.

Cancellations made at least 48 hours in advance receive a full refund. For later cancellations, please refer to our specific policy at the time of booking.
Yes, all participants receive a flight certificate and have the option to purchase souvenirs and photos from the experience.
We implement strict hygiene protocols, equipment disinfection, and social distancing measures to protect all participants.
Of course! We encourage you to bring your devices to capture unique moments. We recommend using straps or secure cases for safety.
Children must be at least 6 years old and accompanied by an adult. Seniors or people with medical conditions should check with us in advance and follow staff recommendations.
In the event of cancellation due to factors beyond our control—such as bad weather—we offer to reschedule, refund, or issue a credit for a future flight.
We offer a range of packages—from standard to private experiences—with different durations and additional services like transportation or special events.
Yes, we organize group flights, corporate events, weddings, and private celebrations, always with personalized attention.
The minimum age is 6 years old, and all minors must be accompanied by a responsible adult.
Wear warm, comfortable clothes, closed and sturdy shoes, and sunscreen. In colder seasons, bring extra layers for added comfort.