Upbase Operaciones Aéreas, located at Vía de los Alcatraces 1003, Colonia Brisas del Campo 2, C.P. 37297, León, Guanajuato, Mexico, is responsible for the processing and protection of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations. For any questions related to the processing of your personal data, you may contact us at 477 124 2681 or via email at upbasereservaciones@gmail.com.

1. Personal Data We Collect

Upbase Operaciones Aéreas may collect, directly, indirectly, or through its website, the following personal data:

1.1 Identification and Contact Data

• Full name
• Telephone number
• Email address
• Official identification
• Billing information

1.2 Data Related to Flight Experience

• Flight date
• Approximate weight
• Logistical and reservation information

1.3 Financial and Payment Data

• Payment information processed by authorized third parties (without storing card data in our systems)

1.4 Sensitive Data (Health) To ensure your safety in aeronautical activities, we may request information regarding:

• Blood pressure
• Heart or respiratory diseases
• Recent surgeries
• Pregnancy
• Epilepsy
• Conditions related to spine or knees
• Medical conditions that could pose a risk during the activity

These data will be processed exclusively for operational safety purposes.

1.5 Image Data

• Photographs and/or videos taken during the aerial experience (when applicable)

2. Purposes of Processing

2.1 Primary Purposes (essential):

• Manage and confirm reservations
• Provide contracted aeronautical services and activities
• Verify passenger identity
• Determine whether physical and health conditions allow safe participation in the flight
• Coordinate logistics, transportation, and additional services
• Issue receipts, invoices, and payment confirmations
• Inform about changes, cancellations, or rescheduling due to weather or operations
• Respond to requests, clarifications, or complaints

2.2 Secondary Purposes (optional):

• Send promotions, discounts, and informational material
• Conduct satisfaction surveys
• Use photographs or videos for promotional purposes (only when authorized by the passenger)

If you wish to object to processing for secondary purposes, you may request it at any time through the contact methods mentioned above.

3. Transfer of Personal Data

Upbase Operaciones Aéreas may share your personal data only with the following entities and for necessary purposes:

• Payment service providers (to process transactions)
• Insurance companies or coverage entities related to aerial activity
• Providers of additional services such as transportation, lodging, or photography
• Competent authorities, when required by law

In all cases, measures will be adopted to ensure confidentiality and information security.

4. Use of Cookies and Similar Technologies

Our website may use:

• Essential cookies
• Functionality cookies
• Analytics cookies (e.g., Google Analytics)
• Advertising cookies

These technologies are used to improve user experience, analyze traffic, and personalize content.
You may disable cookies through your browser settings.

5. Security Measures

Upbase Operaciones Aéreas implements administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, access, and unauthorized processing.

6. ARCO Rights

You have the right to:

• Access your personal data
• Rectify them when inaccurate
• Cancel their processing when you consider it unnecessary for the stated purposes
• Object to their processing
• Revoke the consent granted

To exercise these rights, you must send a request to upbasereservaciones@gmail.com including:

• Full name and contact information
• Copy of an official identification
• Description of the ARCO right you wish to exercise
• Supporting documents for your request

7. Retention of Personal Data

Data will be retained for the time necessary to fulfill the described purposes, legal obligations, or while a commercial relationship exists.
Once this period ends, the information will be securely deleted.

8. Modifications to the Privacy Notice

Upbase Operaciones Aéreas may update this Privacy Notice at any time.
Modifications will be available on our website or notified through the contact methods provided.

9. Acceptance of the Privacy Notice

By using our services, booking a flight, or providing personal data, you acknowledge that you have read and accepted the terms of this Privacy Notice.